Computer Support Specialist

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Computer Support Specialist

Apprenticeship Program

The Computer Support Specialist program is a hybrid registered apprenticeship that includes 288 hours of related technical instruction (RTI) over two semesters and 2,000 hours of on-the-job learning (OJL). The program provides participants with the knowledge and technical skills required for a successful career as an IT generalist. Students are prepared to complete a CompTIA A+ Computer Technician Certification and earn a nationally recognized journeyperson credential after completing the RTI and on-the-job requirements. To be eligible to participate in the Computer Support Specialist apprenticeship program, participants must either: A. be currently employed in the IT field, B. provide documentation of a minimum of 12 months of previous experience in an IT related position, or C. successfully complete the Information Technology Fundamentals pre-apprenticeship program.

Prerequisites

A. be currently employed in the IT field, B.
provide documentation of a minimum of 12 months
of previous experience in an IT related position, or C.
successfully complete the Information Technology
Fundamentals pre-apprenticeship program.

Earn Credit for Your Apprenticeship and Vocational Experience

Wilmington University’s STEP Path^TM is the Smart Transfer Enrollment Program to gain or complete a degree, no matter where you start with your apprenticeship. This unique pathway for journey people maximizes success and minimizes both the cost and time to degree completion.

An apprenticeship program works as a perfect stackable credential toward furthering your education. Journeypeople who complete a Department of Labor-registered apprenticeship and choose WilmU’s STEP PathTM can earn up to 42 academic credits* toward a WilmU degree program, including WilmU’s B.S. in Applied Business.

Required Courses

IT Essentials I

IT Essentials I is the first course in the Computer Support Specialist Registered Apprenticeship program. This course provides participants with the foundational skills needed to start a career in Information Technology. Topics include mobile devices, networking technology, hardware, virtualization and cloud computing, and network troubleshooting. Lessons are delivered via a hybrid model over 12 weeks – including a combination of in-person and remote learning. Participants complete the CompTIA A+ 220-1001 certification exam at the end of the course. Prerequisite: current employment in the IT field, 12 months of prior IT experience, or completion of IT Fundamentals.

Learn More About IT Essentials I

IT Essentials II

IT Essentials II is the second course in the Computer Support Specialist program and builds upon the foundational knowledge learned in IT Essentials I. The topics covered include installing and configuring operating systems, expanded security, software troubleshooting, and operational procedures. Lessons are delivered via a hybrid model over 12 weeks – including a combination of in-person and remote learning. Participants complete the CompTIA A+ 220-1002 certification exam at the end of the course achieving the CompTIA A+ Computer Technician Certification. Prerequisite: IT Essentials I.

Learn More About IT Essentials II

Our information sessions are the best way to learn more about our programs. We encourage you to register for free and take the opportunity to speak with our program team. If you have questions or need additional information before you register for orientation, please submit an interest form.

Program Details

Tuition Cost:

$698.00

Hours:

288

Required Materials:

Additional fees: Registration, certification, and books $300.00

Documents:

Program Flyer

Contact:

Mary Wilt

(302) 697-4545

Mary.wilt@polytech.k12.de.us

Computer Support Specialist